Cobalt Kitchenware

Scale

Approving steadily and seeing lift, but the ads connection broke 11 days ago

Signed up 3 Mar 2026 · amazon.com (US) · 186 ASINs · 3 users

Where they are

Through the whole journey and renewing. The risk here is technical, not commercial.

The strongest account of the three. 186 ASINs, two agents on, 74 changes approved and only 3 pending, oldest 2 days. This is what the product working looks like.
agent_task_actions: 74 approved, 9 rejected, 3 pending186 enabled agent_tasks across title + image
The ads connection has been down since 17 July. The token was revoked on Amazon's side, not by us, and nobody in the product has been told.
brand_amazon_ads_accounts: last successful refresh 17 Jul3 of 12 runs on 28 Jul failed with ads data unavailable
It is already degrading the work. A quarter of last week's runs failed outright, and the ones that completed did so without search-term data, which is the input the title agent leans on hardest.
9 failed runs, 22 to 28 Jul, all same error0 rows of ads keyword input since 17 Jul
Priya has noticed something is off without knowing what. She has opened the Agents screen 6 times in the last 11 days, having barely visited it in the four months before that.
PH$pageview /agents x6 since 17 Jul, x2 in the prior 120 daysPH3 of those 6 sessions end on that screen
Usage is otherwise healthy and spreading. Two people are active weekly, and Dele started approving in June, so the account no longer depends on one person.
PH2 users with sessions in each of the last 4 weeks18 of the last 74 approvals attributed to Dele

Written from account state plus 30 days of behaviour. The markers show which: is server truth, PH is what they did.

Read from the database, not from clicks. Clicking connect is not the same as connected.

Priya Raman priya@cobaltkitchen.com Head of ecommerce	24 sessions last seen Today	Daily user. Has been checking the Agents screen repeatedly since the ads break.
Dele Moore dmoore@cobaltkitchen.com Listings	15 sessions last seen Yesterday	Approves most weeks. Second active approver since June.
Helen Voss helen@cobaltkitchen.com Founder	2 sessions last seen 12 days ago	Occasional. Looks at impact, does not approve.

41 sessions across 22 days · last seen 29 Jul 2026

19 JulPriya Raman First visit to Agents in four months, two days after the ads token was revoked.
23 JulPriya Raman Opened Agents, then ASIN detail for two ASINs whose runs had failed, then left.
27 JulDele Moore Approved 6 changes in one sitting.
29 JulPriya Raman Opened Agents again, 3rd time in a week, session ended there.

The product shows no banner for a revoked ads token, so we cannot tell from events whether she knows what the problem is.

Mock. Fictional brand, invented figures, no connection to prod and no model call.